Sometimes a purchase may fail due to the bank or payment system issues.
But there’s no need to worry just yet! There may just be a simple delay. We recommend to wait at least 24 hours for the payment to process. If you still didn’t get your purchase, contact our support team via the chat window on blackrussia.online.
To check the payment status for you, we’ll need your:
🔻Nickname;
🔻Server name;
🔻Purchase sum;
🔻Receipt. *
*These can usually be acquired from the email linked to your Google Play or App Store account.
💡 Only official payment confirmations are accepted; bank statements and SMS alerts can`t be verified on our side.
⚠️ If the funds were not charged due to an unexpected issue, and we did not receive your payment, you’ll be refunded by your respective payment processor (Google, Apple) within several days. Please note that refunds are made by the intermediary parties, not the developer.
If the refund wasn`t issued within the stated period, please reach out to the support team of your payment system or your bank for further assistance.